Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITTGDE402 Mapping and Delivery Guide
Manage extended touring programs
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SITTGDE402 - Manage extended touring programs |
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Description | This unit describes the performance outcomes, skills and knowledge required to coordinate touring programs of more than one day’s duration. It requires the ability to manage all tour logistics and to solve touring and group member problems. It also requires skills to ensure the ongoing welfare and satisfaction of tour group members and to develop and maintain group cohesion and rapport. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to the tour operations, inbound tour operations and tour wholesaling sectors, and to the tour managers, tour directors, tour leaders and tour escorts employed by those companies. These individuals may lead extended tours in Australia or overseas, and are responsible for the logistical management of touring programs that usually include multiple destinations. They work independently in the field, within established organisational procedures. When on tour, they take a lead role without supervision, only referring problems to the tourism operator when absolutely necessary. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Manage touring arrangements. |
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Element: Liaise and negotiate with others. |
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Element: Develop and maintain group rapport. |
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Element: Solve problems that arise on tour. |
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